Installation Management Account Deletion
Red Edge Resources

Delete your Red Edge account

Use the steps below to request deletion of your Red Edge Installation Management account and associated personal information.

Submit this public form to send a verified account deletion request to the authorised administrator for your Red Edge account. You do not need to sign in to the app or Admin Panel.

How to request account deletion

  1. Enter the email address and password used for your Red Edge account.
  2. Confirm that you understand permanent account deletion and submit the form.
  3. Your credentials are verified securely, then a pending request is sent to the appropriate authorised administrator.
  4. The administrator can approve permanent deletion or dismiss the request after review.

Account deletion request

Your password is used only to verify your identity. It is never stored with the deletion request.

Sent over the encrypted connection for verification and not saved in the request.

Need help? Email [email protected] or call 1300 769 359.

Data deleted and data retained

Once a verified deletion request is approved, Red Edge will delete the account record and assess associated personal information for deletion.

Deleted from the active account

  • Name, email address and telephone number
  • Hashed password and authentication account
  • Role, company link and account status
  • Push-notification device tokens
  • The account's link to current job assignments (the jobs themselves are kept)

May be retained

  • Job and installation records
  • Checklist responses, reports and work notes
  • Installation photos and related location details
  • Security, support and compliance records

Retention period: there is no single additional fixed retention period for retained records. Information is kept only for as long as reasonably required by customer contracts and applicable legal, tax, insurance, safety, warranty, security or dispute-resolution obligations. It is then deleted or de-identified. Red Edge will identify any retention that applies when responding to your request.

On-device information: after your request is completed, sign out and clear the Red Edge app's storage or uninstall the app to remove any remaining local or offline data from your device.

Deletion versus deactivation

Deactivation only blocks sign-in and keeps the account and job history. An account deletion request asks Red Edge to permanently remove the account record. Some job and business records may still need to be retained for the reasons described above.

More information

For more information about how Red Edge handles personal information, read the Red Edge Privacy Policy.